Kobbs Chocolate Library’s shipping policy is as follows.

Turnaround

All orders are acknowledged via email.  From the generation of that email we will pick your order and process it ready to be shipped within 3 working days.  Working days are defined as Monday – Friday 9am – 5pm, excluding Bank Holidays.

Carriers

We use the following carriers to deliver our orders:

myHermes
DPD
Parcelforce
Ineterlink Express

 

Order Tracking

 

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information so that you can follow it. Please note that some orders may not have tracking numbers.

 

Shipping Rates

 

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. Please note that due to the nature of the chocolate products we sell, some of our suppliers actually produce items to order, so there might be a turnaround of up to seven days to complete the rest of your order.  You will not be charged any additional shipping and handling for the second shipment.